Remote assistance is a new feature available in the Windows XP Operating Systems.  This can be very useful in offering assistance to your remote clients because it allows you to see the users desktop while they are using it, therefore allowing you to be able to walk them through how to do something. This article describes how to set up remote assistance in an Active Directory enviroment.

NOTE:  This article assumes you know how to apply Group Policies

Create a shortcut and paste the following as the shortcut url

----------COPY EVERYTHING BELOW THIS LINE----------

"hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm"

----------COPY EVERYTHING ABOVE THIS LINE----------

Save it wherever you like as long as you know how to find it.

The next stem is to enable Remote Assistance with Group Policy 

To enable the offering of remote assistance on the workstation
Open your Group Policy manager and create a new Group Policy and name it accordingly.
Navigate to: Computer Configuration-> Administrative Templates-> System-> Remote Assistance-> Offer Remote Assistance
Enable this and Select the users who you want to have access to offer remote assistance to your users.
Hit ok and close group policy management

Apply this group policy to the OU of the computers you want to apply this to.

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